Emergencies

Gas escape procedure

ROI Emergency Number 1850 20 50 50     

Northern Ireland Emergency Number 0800 002 001

ALL ESCAPES MUST BE REPORTED AND DEALT WITH IMMEDIATELY

Immediate action to be taken:

1.  Turn off meter/emergency control immediately and leave off until escape has

been repaired.

2.  Extinguish all flames.

3.  Ventilate the premises by opening doors and windows.

4.  Do not operate any electrical switches.

5.  Phone the 24-hour National Gas Emergency Service number above.

6.  Immediate access to premises may be required by the Network owner.

 

Information that should be reported:

1.  Customer’s name, address and telephone number.

2.  Where the smell of gas is most noticeable.

3.  When the smell of gas was first noticed.

4.  Whether the gas has been turned off.

5.  Is there any smell of gas outside?

6.  Are there any special instructions for access?

 

Telephone Helpline

A freephone national gas emergency service is operated 24 hours a day. If you are at all concerned about a gas leak, call 1850 20 50 50 in ROI and 0800 002 001 in Northern Ireland.

The call will not cost you anything. It is operated 24 hours a day, 365 days a year. All calls are recorded and may be monitored.

You will be put through to a trained operator, who will log all important details, which will then be dispatched to an engineer. It is important that you give accurate information, so that you can be given the right gas safety advice.

The information given above applies regardless of your gas supplier.

 

Gas Safety

1. Do not use any gas appliances that you think may have a fault

2. Ensure that all gas appliances are serviced at least once a year by a member of

RGII:  www.rgii.ie for ROI and by a Gas Safe Registered Engineer for Northern Ireland http://www.gassaferegister.co.uk/help/check_an_engineer.aspx

3. Ensure that all ventilation grilles and outside flues are never covered or blocked.

4. Fit a carbon monoxide detector

5. Be aware of the position of your gas meter and mains valve.

6. Ensure that the 24-hour emergency line number is in a visible place.

 

Carbon Monoxide

If any of your gas appliances are faulty, they may produce carbon monoxide. This is a dangerous by product of natural gas. It is colourless and odourless.

Gas flames should be blue. If your appliances are burning orange or yellow there could be carbon monoxide present. If in doubt, you should have the appliances checked by a member of RGII:  www.rgii.ie.

In ROI for further information on carbon monoxide or to arrange a safety inspection please call: 1850 79 79 79. The carbon monoxide phone line is open Monday – Friday, 8am-9pm and Saturday 9am-5pm.

Northern Ireland customers should contact the local emergency phone number 0800 002 001 if you are concerned about a carbon monoxide related incident.

Please call this number to report an emergency or a loss of supply. When you phone us you will be asked to choose one of two options. One of the options is for reporting a loss of supply, while the other option is specifically for emergency calls i.e. for reporting damage to networks though cable dig-ins or dangerous situations such as fallen power lines.

Note: Whenever possible, this service will provide the caller with details of exisitng faults and estimated restoration times. If necessary, the caller can also choose to speak to a customer service agent.

 

Electricity emergency – ESB Networks

Please call this number to report an emergency or a loss of supply. When you phone the ESB Networks you will be asked to choose one of two options. One of the options is for reporting a loss of supply, while the other option is specifically for emergency calls i.e. for reporting damage to networks though cable dig-ins or dangerous situations such as fallen power lines.

CallSave: 1850 372 999

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